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Worried about someone you love?
Free, confidential advice for parents, partners and families. Call us any time on 08000 380 480.
Watching someone you love struggle with drink or drugs is exhausting. You don’t have to work out what to do on your own. We speak to parents, partners and families every day, and you can call us without them knowing.
Free, confidential and open 24 hours a day.
CQC and HIW regulated · Helping families since 2005 · Rated 4.6 on Google
What happens when you call
The first call is just a conversation. There’s no pressure to book anything.
1. Tell us what's going on
We’ll ask about your loved one, what they’re using and how long it’s been going on.
2. We'll be honest about what would help
If residential rehab isn’t right for them, we’ll point you to NHS or charity support instead.
3. If you're both ready, we'll arrange admission
This can often happen within 24 hours.
If they won't go yet
Most people aren’t ready the first time someone raises it. That’s normal, and it doesn’t mean they never will be.
A few things that help:
- Pick a calm moment when they’re sober, not the morning after a bad night.
- Talk about what you’ve seen and how it’s affecting you, rather than calling them an addict.
- Have a plan ready, so if they say yes there’s no gap for them to back out. That’s where we come in.
When they’re ready, our admissions team can speak to them directly and answer the questions they might not want to ask you.
Read more:
- How to convince a loved one to go to rehab
- Can you force someone into rehab in the UK?
- How an alcohol intervention works
Not sure how to start the conversation? Call us and we’ll talk it through with you.
Paying for their treatment
You can pay for someone else’s treatment, and we’ll set that up with you directly. Our fees are quoted upfront, so you know exactly what you’re paying before they arrive.
- The price covers medical detox, therapy, their room and three meals a day
- 12 months of free aftercare is included
- Payment plans let you spread the cost
14-day programme
from £8,500
28-day programme
from £12,500
Fixed fee, all inclusive. It’s free to ask and there’s no obligation.
What you'll hear while they're with us
Treatment works best with some space at the start, so contact builds up over the stay.
First week
Detox and settling in. No outside contact, but you can call us to check they’ve arrived safely.
From week 2
Phone access for limited hours in the evenings.
After 2 weeks
Family visits can start.
More on visiting someone in rehab.
From families who've been where you are
Andy, in particular, stands out. Not only is he helping my daughter with her recovery, but he also regularly keeps in touch with us, which helps ease our worries and keeps us informed about her progress.
Gurdip K.
Parent, PCP Luton
I was, and continue to be, absolutely astounded by the woman who came home.
Adam L.
Partner, PCP Luton
My relative had been there for 2 months and welcomed me with a big hug, the change in him was outstanding.
Donna S.
Family member, PCP Luton
After rehab
Leaving rehab is the start of recovery, not the end. Every client gets 12 months of free aftercare, and families can stay involved.
- Aftercare groups and check-ins for 12 months
- Our secondary programme for anyone who needs longer support
- Advice for you on rebuilding trust when they come home
Questions families ask
Can I book rehab for someone else?
You can make the enquiry, pay and plan the admission. They do need to agree to come, because treatment for adults is voluntary. We can help you with that conversation.
Will they know I called?
Not unless you want them to. What you tell us stays between you and our team.
How quickly can they start?
Often within 24 hours of the first call.
What if they want to leave early?
They’re free to leave, as treatment is voluntary. Our team will talk to them and try to help them stay.
Can I visit?
Yes, after the first two weeks. Visits are arranged with the team.
Will you tell me how they're doing?
With their permission, yes. We’ll keep you informed about how they’re getting on.
Is there support for me too?
Yes. You can call our team any time to talk things through, whether they’re in treatment yet or not.
What should they bring?
Comfortable clothes, toiletries, any prescribed medication and ID. Here’s the full list.
You don't need the right words
Call us, tell us what’s happening, and we’ll take it from there.
Request a callback
Leave your details and our team will call you back. It’s free and confidential, and we won’t contact your loved one unless you ask us to.